Who we are
We are GIGA4, a company whose corporate name is: GIGAFOX, SL, the CIF is: B88202106 and the registered office is at: CALLE INFANTA BEATRIZ, 4, Piso 5, Puerta BI – 18004 – GRANADA, SPAIN.
We are registered in the commercial registry with a deed of incorporation in the Mercantile Registry of Madrid, in Volume 38203, Folio 45, Sheet M-679776, with 2nd entry as a result of the change of address, it is currently registered in the Mercantile Registry of Granada in Volume 1713, Folio 23, Sheet GR-54012.
The addresses of our websites are: https://giga4.team, https://my.giga4.team, https://giga4.es and https://giga4.rocks
To communicate with us you can contact us at info@giga4.team
At GIGAFOX, S.L. we care about privacy and transparency. Below, we indicate in detail the processing of personal data that we carry out, as well as all the information related to them.
Privacy policy
In this privacy statement, we explain what we do with the data we collect about you through this website. We recommend that you read this statement carefully. In our processing we comply with the requirements of privacy legislation. Which means, among other things, that:
- we clearly indicate the purposes for which we process personal data. We do this through this privacy statement.
- we intend to limit our collection of personal data to personal data necessary for legitimate purposes;
- First of all, we request your explicit consent to the processing of your personal data where necessary.
- We take appropriate security measures to protect your personal data and we also require this from parties who process personal data on our behalf;
- we respect your right to access, rectify or cancel your personal data upon request.
If you have any questions or want to know exactly what data we store about you, please contact us.
Basic information on Data Protection
- Responsible: GIGAFOX, S.L.
- Purpose: Statistics, advertising actions, managing comments, commercial, administrative, accounting and tax management, as well as sending commercial communications about our products and services.
- Legitimation: Fulfillment of a legal obligation. Consent of the interested party.
- Recipients: No data will be transferred to third parties, except for defined exceptions and legal obligation.
- Rights: You have the right to access, rectify and delete the data, as well as other rights, indicated in the additional information, which you can exercise by sending an email to soporte@giga4.team.
- Origin: The interested party.
2. Purpose, data and retention period
We may collect or receive personal information for a number of purposes related to our business operations, which may include the following:
2.1 To support potential customers of the products or services.
| a) Data controller | Identity: GIGAFOX, S.L. – NIF: B88202106 Postal address: Calle Infanta Beatriz, 4, 5Bi, 18004, Granada E-mail: soporte@giga4.team Telephone: 910052020 |
| b) Purpose of processing | Relationship management with potential customers |
| c) Categories of interested parties | Potential customers: Persons with whom we seek to maintain a business relationship as customers. |
| d) Data categories | Those necessary for the commercial promotion of the company Identification: name and surname and mailing address, telephone numbers, e-mail address |
| e) Categories of recipients | Communication tools via email, telephone and/or messaging. Web server providers. Backup providers. Secure key storage providers. Anti-spam protection providers. |
| f) International transfers | International transfers to countries that share the same privacy security levels or with companies with which we have signed data processing agreements guaranteeing the legal minimum are foreseen. |
| g) Time limit for deletion | Two years since first contact |
| h) Security measures | Those reflected in the APPENDIX SAFETY MEASUREMENTS |
2.2 To support and maintain the relationship with customers for products or services.
| a) Data controller | Identity: GIGAFOX, S.L. – NIF: B88202106 Postal address: Calle Infanta Beatriz, 4, 5Bi, 18004, Granada E-mail: soporte@giga4.team Telephone: 910052020 |
| b) Purpose of processing | Customer relationship management |
| c) Categories of interested parties | Customers: Persons with whom a business relationship is maintained as customers. |
| d) Data categories | Those necessary for the maintenance of the commercial relationship. Invoicing, sending advertising by mail or e-mail, after-sales service and customer loyalty Identification: name and surname, VAT number, postal address, telephone numbers, e-mail address Bank details: for direct debit of payments |
| e) Categories of recipients | Communication tools via email, telephone and/or messaging. Web server providers. Backup providers. Secure key storage providers. Providers of tax and accounting advice. State Tax Administration Agency Banks and financial institutions. Security Forces and Corps |
| f) International transfers | International transfers to countries that share the same privacy security levels or with companies with which we have signed data processing agreements guaranteeing the legal minimum are foreseen. |
| g) Time limit for deletion | Those provided for by tax legislation with respect to the statute of limitations for liabilities. |
| h) Security measures | Those reflected in the APPENDIX SAFETY MEASUREMENTS |
2.3 Collection and analysis of statistics for web improvement.
| a) Data controller | Identity: GIGAFOX, S.L. – NIF: B88202106 Postal address: Calle Infanta Beatriz, 4, 5Bi, 18004, Granada E-mail: soporte@giga4.team Telephone: 910052020 |
| b) Purpose of processing | Statistics |
| c) Categories of interested parties | Web users: Persons accessing the website. |
| d) Data categories | Visitor behavior |
| e) Categories of recipients | Analytical companies. |
| f) International transfers | International transfers to Google, inc. are foreseen. |
| g) Time limit for deletion | 14 months after the last access. |
| h) Security measures | Those reflected in the APPENDIX SAFETY MEASUREMENTS |
2.4 Collection and analysis of actions to analyze advertising effectiveness.
| a) Data controller | Identity: GIGAFOX, S.L. – NIF: B88202106 Postal address: Calle Infanta Beatriz, 4, 5Bi, 18004, Granada E-mail: soporte@giga4.team Telephone: 910052020 |
| b) Purpose of processing | Advertising optimization |
| c) Categories of interested parties | Web users: Persons accessing the website. |
| d) Data categories | Visitor behavior |
| e) Categories of recipients | Advertising companies. Analytical companies. |
| f) International transfers | International transfers to Google, inc. are foreseen. |
| g) Time limit for deletion | 14 months after the last access. |
| h) Security measures | Those reflected in the APPENDIX SAFETY MEASUREMENTS |
2.5 To display comments from website users.
| a) Data controller | Identity: GIGAFOX, S.L. – NIF: B88202106 Postal address: Calle Infanta Beatriz, 4, 5Bi, 18004, Granada E-mail: soporte@giga4.team Telephone: 910052020 |
| b) Purpose of processing | Display comments submitted by website users. |
| c) Categories of interested parties | Web users: People who access the website and decide to leave a comment. |
| d) Data categories | Those necessary to store the comment: Name, email and content of the comment. |
| e) Categories of recipients | Web server providers. Backup providers. Anti-spam protection providers. |
| f) International transfers | International transfers to countries that share the same privacy security levels or with companies with which we have signed data processing agreements guaranteeing the legal minimum are foreseen. |
| g) Time limit for deletion | We will retain this data until the user requests its deletion. |
| h) Security measures | Those reflected in the APPENDIX SAFETY MEASUREMENTS |
3. What personal data do we collect and why do we collect it?
Comments
When visitors leave comments on the site, we collect the data displayed in the comment form, as well as the visitor’s IP address and browser user agent string to assist in spam detection.
An anonymous string created from your email address (also called a hash) can be provided to the Gravatar service to see if you are using it. The privacy policy of the Gravatar service is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the web you should avoid uploading images with location data (GPS EXIF) included. Visitors to the website can download and extract any location data from the images on the website.
We collect and process the information provided by the interested parties in addition to the original email address for the purpose of commercial, administrative, accounting and tax management, as well as for sending commercial communications about our products and services.
Contact forms
We collect and process the information provided by the interested parties in order to carry out commercial, administrative, accounting and tax management, as well as to send commercial communications about our products and services.
Telephone call
We collect and process the information provided by the interested parties in addition to the telephone number in order to carry out administrative, accounting and tax management, as well as to send commercial communications about our products and services.
Cookies
If you leave a comment on our site you can choose to save your name, email address and website in cookies. This is for your convenience, so you don’t have to fill in your details again when you leave another comment. These cookies will have a duration of one year.
If you have an account and log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie does not contain personal data and is deleted when the browser is closed.
When you log in, we will also set several cookies to store your login information and screen display options. Login cookies last for two days, and display options cookies last for one year. If you select “Remember me”, your login will last for two weeks. If you log out of your account, your login cookies will be deleted.
If you edit or publish an article an additional cookie will be saved in your browser. This cookie does not include personal data and simply indicates the ID of the article you have just edited. Expires after 1 day.
The Google Analytics and Twitter Analytics tools are web analytics services, which allow the measurement and analysis of navigation on web pages. In your browser you will be able to see cookies from these services. According to the above typology, these are first-party, session and analysis cookies. Through web analytics, information is obtained on the number of users accessing the website, the number of pages viewed, the frequency and repetition of visits, their duration, the browser used, the operator providing the service, the language, the terminal used and the city to which your IP address is assigned. Information that enables a better understanding of the users and their use of this website.
Embedded content from other websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website.
These sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged into that site.
Analytics
Google Analytics
This site uses Google Analytics to obtain information about navigation.
Remarketing
This site uses remarketing tools with Google Analytics and Twitter Analytics to serve online ads. This tool allows other providers, including Google and Twitter, to display ads on Internet sites related to users’ previous visits to our website. To accomplish this, this site and third-party vendors, including Google and Twitter, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) in combination to inform, optimize, and serve ads based on past visits to the website.
Also this site has implemented and uses display advertising, this allows tools such as Google Analytics to develop the remarketing function, any visitor can disable Google Analytics for display advertising and customize Google Display Network ads through the Ads Preferences Manager.
4. With whom we share your data
Visitor comments may be reviewed by the automatic spam detection service Akismet (a service of Automattic, Inc).
Calls to our phone number are handled through our IP Voice provider Telcom Business Solutions S.L.
Emails are managed through our ticketing system provider Zoho Corporation B.V with servers in Europe and through Google, inc with whom we have a DPA.
Tax and accounting information is stored in our tax management provider, Ecosistemas Digitales de Negocio, SL.
This website is hosted on servers in Europe managed by Cloudways Ltd, its backups, backup system and email output are hosted and/or processed on European servers of Amazon Web Services EMEA SARL. Your DNS is managed by Cloudflare, Inc.
If you provide us with credentials, we will store them through our secure key storage provider, AgileBits, Inc.
Analytics and advertising data are shared with Google, inc.
No other data will be disclosed to third parties, unless required by law.
5. Data transfers to third countries
International transfers to countries that share the same privacy security levels or with companies with which we have signed data processing agreements guaranteeing the legal minimum are foreseen.
In addition, the international transfer to Google, inc. is planned. with which we have signed a DPA.
6. How long we keep your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so that we can recognize and approve successive comments automatically instead of keeping them in a moderation queue.
For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (except that they cannot change their user name). Web administrators can also view and edit this information.
For users who contact us via form, email or telephone, no data retention period has been defined.
7. What rights do you have over your data
You have the following rights:
- You have the right to know why your personal information is needed, what will happen to it and how long it will be kept.
- Right of access: You have the right to access the personal data we know about you.
- Right of rectification: you have the right to complete, rectify, delete or block your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke such consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the data controller and to transfer it in full to another data controller.
- Right of opposition: you can oppose the processing of your data. We comply with this, unless there are justifiable grounds for prosecution.
If you have any questions or would like to know what personal data we hold about you, please contact us. Please be sure to always clearly indicate who you are, so that we can be sure that we do not modify or delete any data from the wrong person.
8. Claims
If you are dissatisfied with the way we handle or process your personal data, you have the right to lodge a complaint with the Data Protection Authority.
ANNEX: Safety measures
Organizational measures
All personnel with access to personal data are aware of their obligations in relation to the processing of personal data and are informed about these obligations. The minimum information that is known to all personnel is as follows:
Duty of confidentiality and secrecy.
- We prevent unauthorized persons from accessing personal data. To this end, we avoid leaving personal data exposed to third parties (unattended electronic screens, paper documents in public access areas, media with personal data, etc.). This consideration includes the screens used for displaying images from the video surveillance system. When we are away from our workstation, we lock the screen or close the session.
- Paper documents and electronic media are stored in a secure place (cabinets or restricted access rooms) 24 hours a day.
- We do not dispose of documents or electronic media (CDs, pen drives, hard disks, etc.) containing personal data without guaranteeing their effective destruction.
- We do not communicate personal data or any other information of a personal nature to third parties, paying special attention not to disclose protected personal data during telephone inquiries, e-mails, etc.
- The duty of secrecy and confidentiality persists even when the employee’s employment relationship with the company ends.
Personal data security breaches.
When there are security breaches of personal data such as, for example, theft or improper access to personal data, we will notify the Spanish Data Protection Agency within 72 hours about such security breaches, including all the information necessary to clarify the facts that would have led to improper access to personal data. The notification will be made by electronic means through the electronic headquarters of the Spanish Data Protection Agency at the address https://sedeagpd.gob.es/sede-electronica-web/.
Technical Measures
Identification
- When the same computer or device is used for personal data processing and personal use purposes, we will have different profiles or users for each of the purposes. We keep professional and personal uses of the computer separate.
- We have profiles with administration rights for the installation and configuration of the system and users without privileges or administration rights for access to personal data. This measure will prevent access privileges from being obtained or the operating system from being modified in the event of a cybersecurity attack.
- We use passwords to access personal data stored in electronic systems. The password will have at least 8 characters, a mixture of numbers and letters.
- For each person with access to personal data, a specific user name and password (unambiguous identification) will be available.
- We establish measures to guarantee the confidentiality of passwords, preventing them from being exposed to third parties. In no case shall passwords be shared or left written down in a common place and access by persons other than the user.
Duty to safeguard
- Updating of computers and devices: We keep the devices and computers we use for the storage and processing of personal data up to date as much as possible.
- Malware: In the computers and devices where we carry out the automated processing of personal data we have an antivirus system that prevents as far as possible the theft and destruction of personal information and data. The antivirus system is updated periodically.
- Firewall: To avoid undue remote access to personal data, we have a firewall activated and correctly configured in those computers and devices in which we store and/or process personal data.
- Data encryptionWhen we need to extract personal data outside the premises where it is processed, either by physical or electronic means, we consider the use of an encryption method to ensure the confidentiality of personal data in the event of improper access to the information.
- Backup: We periodically make backup copies on a second medium other than the one used for daily work. The copy is stored in a safe place, different from the one where the computer with the original files is located, in order to allow the recovery of personal data in case of loss of information.
These security measures will be reviewed periodically, the review may be carried out by automatic mechanisms (software or computer programs) or manually.
This privacy statement was last updated on January 31, 2023 and applies to citizens and permanent legal residents of the European Economic Area.