Particular conditions for recurring services

The following translation is provided for informational purposes only. In the event of any inconsistency or conflict between this translation and the Spanish version (particularly due to translation details and delays), the Spanish version shall prevail.

These special terms and conditions extend our general terms and conditions:

1. Scope

This modality is applicable to the provision of web maintenance services, backup copies, transactional mail, domain management and registration, request and renewal of electronic certificates, hosting and other possible recurring services.

2. Contracting process

2.1 Application

The requester requires GIGA4 to provide one of the Services that GIGA4 can offer in its catalog. This request is made through our contact form, email, videoconference, telephone conversation, or other means of communication.

It is the requester’s responsibility to ensure that his request is sufficiently detailed and truthful to be able to collaborate correctly.

GIGA4 will respond by accepting or denying this request, based on the conditions of point 2 of the general terms and conditions.

2.2 Advice

GIGA4 may collect and store the applicant’s name, e-mail address, telephone number, fiscal data and the details of the required service in order to advise the customer and to make possible further contacts.

GIGA4 may request the provision of additional data necessary to perform an analysis to assess the scope, feasibility or needs of the service provision, such as but not limited to: credentials, billing data, website statistics and traffic, employees’ telephone numbers, collaborators, etc.

If necessary, GIGA4 will be able to access the systems and code of the project, if provided by the applicant. In addition, GIGA4 will be able to download the code to review its operation on GIGA4 systems and with GIGA4 tools. GIGA4 will not make any modifications and therefore will not be liable for any issues arising during this timeframe.

GIGA4 will store this data securely and in accordance with the provisions of the Confidentiality and Personal Data Protection Agreement set out in our general terms and conditions.

GIGA4 reserves the right to charge the applicant a fee for the preparation of this initial assessment for requirements gathering, consulting and technical review.

2.3 Consideration

GIGA4 will indicate the consideration on a case-by-case basis. Prices may be revised by GIGA4 on an annual basis.

Billing will be issued at the start of service for the first invoice and between 8 and 30 days prior to the renewal date for subsequent invoices. Payment must be made in advance and by direct debit. Billing can optionally be done on a monthly (only for those whose invoice is over €100/month), quarterly, half-yearly or annual basis.

The amounts corresponding to domains must be paid by the Client 30 days before the expiration date of the domains, in order to ensure the success of the formalities before the registration agencies.

The amounts corresponding to software licenses must be paid by the Client 15 days before the expiration date of the same, in order to ensure the success of the process.

The Customer shall pay GIGA4 the amounts corresponding to those consumptions with pay-per-use tariffs or those that exceed the contracted quota according to the measurement made. For the purposes of this clause, consumption and excesses shall be understood as, but not limited to, the excess over the amount initially contracted by the customer in web transfer, bandwidth, storage space, back-up space and software licenses.

2.4 Deadline

Recurring services are activated up to 15 days after acceptance and are provided for the duration of the contracted service.

2.5 Acceptance

Acceptance of the provision of a service offered by GIGA4 by the applicant shall be deemed to have been given when the applicant so indicates to GIGA4 through the means of communication provided for this purpose and, if an initial payment is required, the applicant pays the consideration requested in accordance with the payment schedule provided.

2.6 Execution

The service will be provided as long as the contracted service is maintained.

2.7 Completion

The service will be terminated at the customer’s request, in case of non-renewal of the service or failure to meet the fees.